Checking or savings account -- Managing an account -- Complaint #7700870
Complaint Overview
Complaint ID: 7700870
Company: First National Bank Of Omaha
Product: Checking or savings account
Sub-Product: Savings account
Issue: Managing an account
Sub-Issue: Problem accessing account
State: North Carolina
ZIP Code: 28403
Date Received: 2023-10-15T12:00:00-05:00
Date Sent to Company: 2023-10-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/2023 I opened a savings and checking account with XXXX XXXX, a division of First National Bank of Omaha, and deposited {$5000.00}. I deposited additional funds on XX/XX/XXXX, XX/XX/XXXX, and XX/XX/XXXX ( {$11.00}, {$33.00}, and {$33.00} respectively ). When I tried to move transfer money out of the account, I received a message : " Restricted Access : You CAN NOT * Withdraw funds from XXXX * Use debit cards for purchases or at ATMs * Remove a linked bank account * Close your account. '' There is no way to call the bank that they give out, but they do have an online support module on their mobile App which allows me to make inquiries. So, on XX/XX/2023, I asked how long would I be barred from having access to my money. The answer was : " ... Your account is currently under review. During the investigation, our investigation team will reach out directly as needed. Until then, we are unable to provide you any updates or additional information. Thanks! There is no time line. All accounts are worked in the order they are received. '' On XX/XX/2023, I sent a new inquiry, " Received my XXXX debit card today. Currently unable to activate it. How will I know when I will be able to activate? '' XXXX responded : " ... You would be unable to activate your card because of the restriction { on your account }. We want to provide you with a clear understanding of the situation. We enforced the restriction due to multiple fraud alerts originating from external databases. It is our bank 's policy to implement measures such as restricting the account and ultimately closing it when such alerts are triggered. It's important to note that we are currently unable to lift the restriction on your account. Our investigation into this matter will continue until the closure process is finalized. This process might take up to 30 business days. Any remaining funds in the account will be returned to you at that time. On XX/XX/2023, I sent a new inquiry, pointing out that XXXX now had my money for over a month and I needed to know how much longer they would be holding my money without granting me access to it. XXXX responded : " ... We want to provide you with a clear understanding of the situation. We enforced the restriction due to multiple fraud alerts originating from external databases ... '' and it continues with the exact wording of the previous inquiry. It has now been over 30 business days since I opened my account with them. I not only have no access to my money, and they not only will not return my funds, but, they will not even give a date at which time I can get my money. At this point I just want my money back. I do not wish to deal with these people any longer, and, as a senior citizen on a fixed income, I simply can't afford to have my liquid funds being frozen in a bank account indefinitely. If XXXX has a problem with my account, and suspects fraud ( for which they have never called me or communicated with me in anyway to get confirmation of any information that would resolve the issue ), then they can simply return the funds to the bank account from which it was ACH 'd in the first place. If they suspected fraud, they should have rejected the deposit of the money. But they took my money and refuse to let me use it, or to even return it. I need my money returned to me now, as soon as physically possible, preferably by ACH to the same banks from where the funds originated.
Frequently Asked Questions
What is Complaint #7700870 about?
Complaint #7700870 was filed against First National Bank Of Omaha regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-10-15T12:00:00-05:00.
How did First National Bank Of Omaha respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against First National Bank Of Omaha?
Yes, visit the First National Bank Of Omaha company profile at readthecomplaint.com/company/first-national-bank-of-omaha to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.