Credit reporting or other personal consumer reports -- Problem with a company's investigation into an existing problem -- Complaint #7700059
Complaint Overview
Complaint ID: 7700059
Company: Equifax, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Their investigation did not fix an error on your report
State: New York
ZIP Code: 11355
Date Received: 2023-10-15T12:00:00-05:00
Date Sent to Company: 2023-10-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
My equifax account login shows the wrong information, it displays a completely different person with the same date of birth and similiar name. Equifax has since then srill showed a mix of the other persons credit report with mine. This has been an ongoing issue since XX/XX/XXXX, with two disputes to Include XXXX, and XXXX. I have attempted to resolve the issue first through contact with equifax customer support and further more by providing pertinent documentation to prove my identity. By around XX/XX/XXXX, core credit was registered and yet my equifax account information was further distorted when a customer service representative assured me that it would be resolved. It is now XX/XX/XXXX, I'm still waiting for my actual credit report to be mailed to me alongside the confirmation email that my situation is being escalated to the proper departments as the entire account has gone on to display the other person 's information except for my email, phone and login. Furthermore several days after my complaint, I have been barred from accessing the website through XXXX with a XXXX forbidden error which means that their server sees my request but denied authorization to login.
Frequently Asked Questions
What is Complaint #7700059 about?
Complaint #7700059 was filed against Equifax, INC. regarding Credit reporting or other personal consumer reports specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2023-10-15T12:00:00-05:00.
How did Equifax, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Equifax, INC.?
Yes, visit the Equifax, INC. company profile at readthecomplaint.com/company/equifax-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.