Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #7694819
Complaint Overview
Complaint ID: 7694819
Company: Capital One Financial Corporation
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account information incorrect
State: Virginia
ZIP Code: 23234
Date Received: 2023-10-13T12:00:00-05:00
Date Sent to Company: 2023-10-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX Capital One arbitrarily reported a balance of {$630.00} to the credit bureaus adversely impacting my credit score. The information reported is incorrect based on the following factors. Last and Previous Statement balance was {$0.00}. {$630.00} will not show as an amount due anywhere at any time. The report was made on XX/XX/XXXX although the statement cycle is the XXXX through the XXXX. On XX/XX/XXXX I called Capital One as my disputes with the credit bureaus did not result in the deletion of the incorrectly reported item as Capital One responded to the agencies that this information was correctly reported. I was informed that I needed to send written correspondence to Capital One in order to dispute the incorrectly reported item with them. On XX/XX/XXXX Capital One responded electronically ( although customers are not able to correspond with them any way other than writing a MAILING in a letter ) indicating that they will revise the incorrectly reported amount to another arbitrary amount of {$9.00}. How can Capital One not delete the incorrectly reported item, but revise it to another incorrect amount. The {$9.00} amount is likely based off of the XX/XX/XXXX statement that has NOTHING to do with the incorrectly reported amount on XX/XX/XXXX. I called again today XX/XX/XXXX and was told that I would need to write another letter to dispute the dispute results and try to explain in better detail. I chose instead to reach out to the CFPB as I have already done my due diligence and provided documentation to bring this error to Capital Ones as well as all three credit bureaus attention and provided visual aids on why the information was incorrect. Capital One is reporting random amounts instead of statement balances that may be a violation of Fair Credit Reporting as per Capital Ones call center rep they should only be reporting what is on the statement. What is to prevent this from happening again? Why do customers have to mail in correspondence, but they can respond electronically?
Frequently Asked Questions
What is Complaint #7694819 about?
Complaint #7694819 was filed against Capital One Financial Corporation regarding Credit reporting or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2023-10-13T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.