Student loan -- Dealing with your lender or servicer -- Complaint #7694670
Complaint Overview
Complaint ID: 7694670
Company: Nelnet, INC.
Product: Student loan
Sub-Product: Federal student loan servicing
Issue: Dealing with your lender or servicer
Sub-Issue: Problem with customer service
State: Colorado
ZIP Code: 803XX
Date Received: 2023-10-13T12:00:00-05:00
Date Sent to Company: 2023-10-13T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Nelnet has been an absolute XXXX of information. - I wasn't able to get a clear answer on a serious concern before having to finish my XXXX XXXX consolidation paperwork - you can not get a phone agent on the line AT ALL. Everytime I call them I'm on hold for more than XXXX minutes, up to an hour and a half. As of today, I was on hold for XXXX minutes on XX/XX/XXXX. I was told my XXXX XXXX consolidation ( in order to enter the XXXX XXXX ) would be processed by XX/XX/XXXX. There is no information on the status of my application. I only have until XX/XX/XXXX to submit my standard XXXX form if the XXXX request hasn't been approved. The Student Aid.Gov site just has it stalled " In review ''. NELNET WON'T ANSWER THEIR PHONE. I don't know how many XXXX months of Nelnet never answering their phone it will take before the government investigates and cancels their contract. They are completely derelict in providing any shred of customer service at this point.
Frequently Asked Questions
What is Complaint #7694670 about?
Complaint #7694670 was filed against Nelnet, INC. regarding Student loan specifically about Dealing with your lender or servicer. It was received by the CFPB on 2023-10-13T12:00:00-05:00.
How did Nelnet, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Student loan) and describe your issue in detail.
Can I see other complaints against Nelnet, INC.?
Yes, visit the Nelnet, INC. company profile at readthecomplaint.com/company/nelnet-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.