Checking or savings account -- Problem caused by your funds being low -- Complaint #7689954
Complaint Overview
Complaint ID: 7689954
Company: Capital One Financial Corporation
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem caused by your funds being low
Sub-Issue: Bounced checks or returned payments
State: New York
ZIP Code: 11762
Date Received: 2023-10-12T12:00:00-05:00
Date Sent to Company: 2023-10-12T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Capital One is the WORST bank ever. For the last 5 years they have tried their very best to put my small woman owned business at risk for closing. I will start with the latest nonsense that happened last week, XX/XX/XXXX. A contractor mailed a check from their bank, XXXX XXXX XXXX ( which I found out is just as bad as Capital One ). I digress, my customer told me that their bank " flagged a check '' as fictitious, but to have me deposit the check. I deposited the check as I had been told, and less than 3 days later the check was returned and my account was flagged. I went out of town for 5 days, when I learned that this check bounced in my business account, but also my personal account. Capital One locked me out of my accounts while on holiday. I spoke with numerous Capital One reps from the Recovery Department, again on holiday when after 2 hours of callbacks, getting placed on hold, a lovely CS rep was able to remove the block from my personal account. I learned that the replacement check for the " fictitious '' check was not going to clear for 5 business days, and it didn't matter that I had to pay my employees health benefits, payroll, rent, etc. Finally, after arguing with Capital One about the unfair treatment of ME ( their customer ) ; they told me that if we bounce anymore checks, they were going to drop my company as a customer. The utter nerve of this bank who has caused me more grief than any other institution, threatened me! I am the victim, NOT Capital One! They deserve punishment for ruining my vacation, and causing my XXXX to become intolerable. This is NO WAY to treat long term customers. Capital One needs to formally apologize to me for treating me as if I were the criminal bouncing checks all over. I hate Capital One, and will be removing my personal and business funds. Meanwhile, I expect satisfaction for the stress, aggravation and the payment of every bounced check this has caused. Capital One Bank must pay for what they continue to do to my small business.
Frequently Asked Questions
What is Complaint #7689954 about?
Complaint #7689954 was filed against Capital One Financial Corporation regarding Checking or savings account specifically about Problem caused by your funds being low. It was received by the CFPB on 2023-10-12T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.