Mortgage -- Struggling to pay mortgage -- Complaint #7683521
Complaint Overview
Complaint ID: 7683521
Company: Shellpoint Partners, LLC
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Struggling to pay mortgage
Sub-Issue: An existing modification, forbearance plan, short sale, or other loss mitigation relief
State: Florida
ZIP Code: XXXXX
Date Received: 2023-10-11T12:00:00-05:00
Date Sent to Company: 2023-10-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Starting XX/XX/2023 my forbearance stopped. Due to allegedly exhausting the timeframe given. I was mistreated by both entities. Shellpoint mortgage company practice unethical practices. Which they pretended to work with me. Misplacing my paperwork for a loan modification to bring the mortgage Current. Both XXXX XXXX and Shellpoint didnt not treat me right or evaluate my financial situation due to Covid-19. My financial situation is both Mother and grandmother dead within the last 12 months. I had to pay for probate, and proper burial expenses for both. After inheriting the property from my mother. Shellpoint mortgage has made this situation so difficult and stressful. Im considering moving forward to pursuing legal counseling. The XXXX XXXX denied me because at the time my mother was deceased during the application process. At the time misinformation lead me to fill out the application for HAF funding to prevent for closure. I was mistreated by both entities. Shellpoint mortgage company practice unethical practices. Which they pretended to work with me. Misplacing my paperwork for a loan modification to bring the mortgage Current. Both organizations failed to meet their target, mission by default. Giving me the runaround pretending to work together to help pay the mortgage.
Frequently Asked Questions
What is Complaint #7683521 about?
Complaint #7683521 was filed against Shellpoint Partners, LLC regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2023-10-11T12:00:00-05:00.
How did Shellpoint Partners, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Shellpoint Partners, LLC?
Yes, visit the Shellpoint Partners, LLC company profile at readthecomplaint.com/company/shellpoint-partners-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.