Checking or savings account -- Closing an account -- Complaint #7676443
Complaint Overview
Complaint ID: 7676443
Company: PNC Bank N.A.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: California
ZIP Code: 92126
Date Received: 2023-10-10T12:00:00-05:00
Date Sent to Company: 2023-10-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Opened Virtual Wallet Checking account with PNC Bank on XX/XX/2019 and funded with a {$25.00} deposit from a checking account at another bank. PNC opened the account, processed the {$25.00} deposit. I received a letter dated XX/XX/2019 stating that my account was closed ( with no reason ) and that they will send me a check for the account balance. I called PNC and multiple reps stated that they couldn't provide the reason why account was closed and told me I would need to go to a bank branch even though there were no bank branches near XXXX. I did visit XXXX and stopped by a PNC branch ( XXXX XXXX XXXX ) on XX/XX/2019. The banker ( XXXX XXXX ) there called the back office to figure out what was happening but they were out on lunch so he promised to call me back. XXXX days later I received a call from him stating that he couldn't provide a reason why the account was locked and wouldn't be able to refund me the {$25.00} initial deposit. I tried calling customer service again and spoke with XXXX XXXX XXXX XXXX XXXX they advised me to file a dispute with my bank for the {$25.00} deposit. When I reached out to my bank, they told me that because it has been more than 30 days since PNC XXXX 'd {$25.00} from my account, they couldn't file a dispute.
Frequently Asked Questions
What is Complaint #7676443 about?
Complaint #7676443 was filed against PNC Bank N.A. regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2023-10-10T12:00:00-05:00.
How did PNC Bank N.A. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against PNC Bank N.A.?
Yes, visit the PNC Bank N.A. company profile at readthecomplaint.com/company/pnc-bank-n-a to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.