Prepaid card -- Trouble using the card -- Complaint #7676144
Complaint Overview
Complaint ID: 7676144
Company: Incomm Holdings INC.
Product: Prepaid card
Sub-Product: General-purpose prepaid card
Issue: Trouble using the card
Sub-Issue: Trouble using the card to spend money in a store or online
State: North Carolina
ZIP Code: 27511
Date Received: 2023-10-10T12:00:00-05:00
Date Sent to Company: 2023-10-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: No
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I was given an electronic Vanilla Visa Gift Card for {$200.00} as a gift from work. I attempted to use it at XXXX. It wouldn't process it. I attempted to use it on XXXX, it wouldn't process it. I called XXXX and they stated that this was due to security reasons. I requested to speak with a supervisor, she stated they would tell me the same thing and that I should just keep trying to spend it at other places. This is an electronic gift card not a physical gift card, using it a physical location is prohibitive.
Frequently Asked Questions
What is Complaint #7676144 about?
Complaint #7676144 was filed against Incomm Holdings INC. regarding Prepaid card specifically about Trouble using the card. It was received by the CFPB on 2023-10-10T12:00:00-05:00.
How did Incomm Holdings INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was not timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Incomm Holdings INC.?
Yes, visit the Incomm Holdings INC. company profile at readthecomplaint.com/company/incomm-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.