Mortgage -- Struggling to pay mortgage -- Complaint #7676046
Complaint Overview
Complaint ID: 7676046
Company: Mr. Cooper Group INC.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Struggling to pay mortgage
Sub-Issue: An existing modification, forbearance plan, short sale, or other loss mitigation relief
State: Wisconsin
ZIP Code: XXXXX
Date Received: 2023-10-10T12:00:00-05:00
Date Sent to Company: 2023-10-10T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
XX/XX/XXXX XXXX : Our records indicate that you filed a petition ( Docket Number XXXX ) under Chapter XXXX of the Bankruptcy Code ( Title 11 United States Code ) on XX/XX/XXXX, and the Proof of Claim was filed on XX/XX/XXXX. The funds received on XX/XX/XXXX, in the amount of {$2600.00}, were applied as the next oldest contractual payment that was due as of that date, which was the XX/XX/XXXX, contractual payment in the amount of {$2000.00}, the remaining funds were applied to the suspense account. This is clearly a violation of Mortgage Payment Application 11 U.S.C. 1322 ( b ) ( 5 ) - Splits the Debtors mortgage obligation into 2 separate parts. 1. Pre petition arrearage- which must be cured during the term of the bankruptcy. 2. Post petition ongoing payments- Debtor must maintain the ongoing monthly payments pursuant to the terms of the mortgage and note- paying as and when due. 3. The debtor 's ongoing postpetition mortgage payments must be applied from the petition date to the underlying debt based on the mortgage contract terms and original loan amortization as if no default exists.
Frequently Asked Questions
What is Complaint #7676046 about?
Complaint #7676046 was filed against Mr. Cooper Group INC. regarding Mortgage specifically about Struggling to pay mortgage. It was received by the CFPB on 2023-10-10T12:00:00-05:00.
How did Mr. Cooper Group INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Mr. Cooper Group INC.?
Yes, visit the Mr. Cooper Group INC. company profile at readthecomplaint.com/company/mr-cooper-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.