Credit card -- Closing your account -- Complaint #7672296
Complaint Overview
Complaint ID: 7672296
Company: American Express Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Closing your account
Sub-Issue: Company closed your account
State: Washington
ZIP Code: 984XX
Date Received: 2023-09-27T12:00:00-05:00
Date Sent to Company: 2023-09-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Morning of XXXX Received an email from Amex that my account was cancelled. We are writing to inform you that, after a recent review, your American Express account ( s ) listed above have been cancelled. Heres what that means No further charges will be approved, so please ensure any Additional Card Members are aware of this change. If you have any recurring charges on these accounts such as telephone or wireless charges, please contact that company immediately to ensure these bills do not go unpaid. You should also destroy any Card ( s ) you may have for the account ( s ). '' For more information, I need to log in and check the message center. When I do, I get a message is " unavailable '' note copied below- When I called numerous times - I've been placed on hold without an answer for over minutes -- given the option of a call back that did not happen. " This message is unavailable. Because this account has been closed, we're unable to load some account information. Please check to see if you also received a mailed copy of this message. ''
Frequently Asked Questions
What is Complaint #7672296 about?
Complaint #7672296 was filed against American Express Company regarding Credit card specifically about Closing your account. It was received by the CFPB on 2023-09-27T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.