Credit reporting or other personal consumer reports -- Credit monitoring or identity theft protection services -- Complaint #7669206
Complaint Overview
Complaint ID: 7669206
Company: Experian Information Solutions INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Credit monitoring or identity theft protection services
Sub-Issue: Billing dispute for services
State: Missouri
ZIP Code: 63033
Date Received: 2023-10-09T12:00:00-05:00
Date Sent to Company: 2023-10-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XX/XX/XXXX I completely canceled my paid experian membership. I then signed up for a experian family plan which includes 7 days free and thereafter XXXX a month. Experian is refusing to honor their advertising. On XX/XX/XXXX I was charged XXXX on my XXXX card vs my agreeing to pay XXXX on or after the 7 day trial period. I spent close to XXXX minutes trying to resolve the situation with a agent uneducated in his own products. This individual insisted that I was charged additional money due to a privacy scan wrong. Privacy scan is included inside the EXPERIAN PREMIUM WORKS FAMILY PLAN FOR XXXX A MONTH
Frequently Asked Questions
What is Complaint #7669206 about?
Complaint #7669206 was filed against Experian Information Solutions INC. regarding Credit reporting or other personal consumer reports specifically about Credit monitoring or identity theft protection services. It was received by the CFPB on 2023-10-09T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.