Credit card -- Problem with a purchase shown on your statement -- Complaint #7663433
Complaint Overview
Complaint ID: 7663433
Company: Capital One Financial Corporation
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: New York
ZIP Code: 11105
Date Received: 2023-10-08T12:00:00-05:00
Date Sent to Company: 2023-10-24T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Today I called Capital One to file a dispute with two Charges from XXXX. The representative that I spoke was not paying attention being she had asked me if I discussed the charge with my husband and I said no there was no reason being he has his own XXXX account but that was not enough with her being she maybe he used it. I told her there no reason to discuss the dispute with him as he did not use my card being he does not have my card ( s ). The representative informed that she was going to send me a card and I said no but that did not stop from deactivating my card without telling me. I became very upset. I then spoke with her Supervisor XXXX who said he can not do anything being card was de-activated already. I then informed him that I want my card sent to me overnight and he said no problem. After he gave me my case number at my request he stated he can not send me a card and that I would have to speak with a Supervisor in the Specialist Dept. he did not know why he could send me a card. He informed me he was going to explain to the Supervisor the situation. I then spoke with XXXX whom started process to mail me card for which I explained that the Supervisor promised me my card would be sent over night. I was then told she can not send me my card over night but would speak with someone higher up. She came back on the phone to tell that she can not do anything that I would be receive my card 4-6 business days. I was very upset and I informed her that I would file a complaint with this agency. I want to this agency to investigate why my card was deactivated without my consent or knowledge and why did the Supervisor could not send me a new card and finally why he failed to inform XXXX to mail me my card over night. Please feel free to contact me via email if anyone has any questions. Thank you
Frequently Asked Questions
What is Complaint #7663433 about?
Complaint #7663433 was filed against Capital One Financial Corporation regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-10-08T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.