Mortgage -- Closing on a mortgage -- Complaint #7661308
Complaint Overview
Complaint ID: 7661308
Company: Ocwen Financial Corporation
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Closing on a mortgage
Sub-Issue: Delays with the closing process
State: California
ZIP Code: 93446
Date Received: 2023-10-07T12:00:00-05:00
Date Sent to Company: 2023-10-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I had a XXXX XXXX and ended up having XXXX. I had to move out of my home and into a XXXX home. I was unable to pay the mortgage company and so they started foreclosure proceedings. I obtained a real estate agent who, after showing the house over 40 times was finally able to find a buyer for my house, I notified the mortgage company and they told me that I would have to pay to have an appraisal of the property done which I did. They then told me I would have to provide them with a cost to cure with a list of areas that need repairs in the approximate cost of those repairs, I provided that to them as well. Every time I would call them to check on the progress of the requested short sale and acceptance from them they put me off they kept saying they needed more time call back in two days. Call back in two days this went on for over three months now the appraisal which I paid {$600.00} for has expired and they are telling me Im going to have to pay for another appraisal, because they have not yet made a decision. They told me the rationale for that was because they did not get the cost to cure document before the appraisal expired. However, I have proof that I sent that cost to cure to this company seven times before the date the appraisal expired, I dont know what else to do. Im afraid my buyer is going to walk away can you please help me?
Frequently Asked Questions
What is Complaint #7661308 about?
Complaint #7661308 was filed against Ocwen Financial Corporation regarding Mortgage specifically about Closing on a mortgage. It was received by the CFPB on 2023-10-07T12:00:00-05:00.
How did Ocwen Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Ocwen Financial Corporation?
Yes, visit the Ocwen Financial Corporation company profile at readthecomplaint.com/company/ocwen-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.