Vehicle loan or lease -- Managing the loan or lease -- Complaint #7661080
Complaint Overview
Complaint ID: 7661080
Company: Westlake Services, LLC
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Managing the loan or lease
Sub-Issue: Problem with additional products or services purchased with the loan
State: Utah
ZIP Code: 84057
Date Received: 2023-10-07T12:00:00-05:00
Date Sent to Company: 2023-10-07T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
The company sold me a car with a recall, the coerced the paperwork to inflate the interstat rate and to not document my down payment, and to not use gap insurance money I paid for gap insurance. The proceeded to not record payments made on time and denied the gap claim when filed. They issued a XXXX charge off, on a vehicle I purchased for XXXX. They have illegally coerced the loan to higher interest rate.
Frequently Asked Questions
What is Complaint #7661080 about?
Complaint #7661080 was filed against Westlake Services, LLC regarding Vehicle loan or lease specifically about Managing the loan or lease. It was received by the CFPB on 2023-10-07T12:00:00-05:00.
How did Westlake Services, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Westlake Services, LLC?
Yes, visit the Westlake Services, LLC company profile at readthecomplaint.com/company/westlake-services-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.