Money transfer, virtual currency, or money service -- Problem with customer service -- Complaint #7657559
Complaint Overview
Complaint ID: 7657559
Company: Fiserv Finxact Core
Product: Money transfer, virtual currency, or money service
Sub-Product: Check cashing service
Issue: Problem with customer service
State: Texas
ZIP Code: 76006
Date Received: 2023-10-06T12:00:00-05:00
Date Sent to Company: 2023-10-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This complaint is a continuation of this complaint : XXXX I ran into a problem roughly 1.5 - 2 months ago where the service known as Telecheck was blocking all attempts to make a purchase on the website XXXX. In my previous complaint, I was informed that my transactions were classified as a " Code 3 '' decline in TeleCheck 's system. It appears that I am experiencing the same problem again. I am permanently barred from making any sort of purchase on XXXX regardless of method used. I attempted to reach out to customer service about a week ago and after explaining the situation to them, I have not been contacted by TeleCheck.
Frequently Asked Questions
What is Complaint #7657559 about?
Complaint #7657559 was filed against Fiserv Finxact Core regarding Money transfer, virtual currency, or money service specifically about Problem with customer service. It was received by the CFPB on 2023-10-06T12:00:00-05:00.
How did Fiserv Finxact Core respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Fiserv Finxact Core?
Yes, visit the Fiserv Finxact Core company profile at readthecomplaint.com/company/fiserv-finxact-core to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.