Mortgage -- Trouble during payment process -- Complaint #7654467
Complaint Overview
Complaint ID: 7654467
Company: Mr. Cooper Group INC.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Trying to communicate with the company to fix an issue while managing or servicing your loan
State: Florida
ZIP Code: XXXXX
Date Received: 2023-10-05T12:00:00-05:00
Date Sent to Company: 2023-10-05T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
I am Personal Rep for my daughter 's estate, obtained Homeowner 's Insurance for her property from XXXX XXXX XXXX that was within the required parameters of coverage, effective after her policy expired ; policy effective XX/XX/23. Telephone contact with XXXX XXXX XXXX revealed that Nation Star Mortgage dba Mr. Cooper bought the policy without notice or my permission and did not reflect initial payment of {$1600.00}, which is affecting escrow account, and they are wanting additional payment. I received no notification or correspondence from Mr. Cooper; found the insurance status by searching their website myself. Attorney and I both unable to contact Mr. Cooper successfully ; put on hold and then left without any further contact from " customer service. '' property mortgage address : XXXX XXXX XXXX XXXX, XXXX XXXX XXXX, FL XXXX
Frequently Asked Questions
What is Complaint #7654467 about?
Complaint #7654467 was filed against Mr. Cooper Group INC. regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2023-10-05T12:00:00-05:00.
How did Mr. Cooper Group INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Mr. Cooper Group INC.?
Yes, visit the Mr. Cooper Group INC. company profile at readthecomplaint.com/company/mr-cooper-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.