Mortgage -- Trouble during payment process -- Complaint #7646098
Complaint Overview
Complaint ID: 7646098
Company: Weststar Mortgage Corporation
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Payment process
State: Georgia
ZIP Code: 30084
Date Received: 2023-10-04T12:00:00-05:00
Date Sent to Company: 2023-10-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have a mortgage held by Weststar. I have attempted to make my monthly payment in their online system, but receive the error : 403 - Forbidden : Access is denied. You do not have permission to view this directory or page using the credentials that you supplied. I have called Weststar. They do not answer their phones and have ended the call before I'm able to speak to anyone. I have submitted a request to their customer service form, but have not received a response. I have tried to leave a voicemail, but the mailbox is full.
Frequently Asked Questions
What is Complaint #7646098 about?
Complaint #7646098 was filed against Weststar Mortgage Corporation regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2023-10-04T12:00:00-05:00.
How did Weststar Mortgage Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Weststar Mortgage Corporation?
Yes, visit the Weststar Mortgage Corporation company profile at readthecomplaint.com/company/weststar-mortgage-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.