Credit reporting or other personal consumer reports -- Credit monitoring or identity theft protection services -- Complaint #7645595
Complaint Overview
Complaint ID: 7645595
Company: Experian Information Solutions INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Credit monitoring or identity theft protection services
Sub-Issue: Billing dispute for services
State: Virginia
ZIP Code: 22407
Date Received: 2023-10-04T12:00:00-05:00
Date Sent to Company: 2023-10-04T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Received phone call over the past few days, last one received from XXXX. Previous phone numbers were XXXX and XXXX. Caller with a foreign accent claimed that they were calling with XXXX XXXX XXXX for an unpaid bill of {$890.00} USD that was about to go toward their credit bureau. They had the last four digits of my social security number, full name and cell phone number. I notified the caller that this is a business line, but she stuck to a script repeating the same suggestion to be transferred to the credit bureau. The line was transferred directly to Experian and a man with a foreign accent attempted to verify my information again. At this point I hung up. The caller ringed me again and my daughter took over the call stating that my XXXX XXXX XXXX correspondence settings are strictly through bank 's website via encrypted messages and/or email. There are no telephone call settings whatsoever with XXXX XXXX XXXX. She proceeded again with the script and my daughter interrupted her to add my number to the Do Not Call List and do not call again. We will call XXXX XXXX XXXX and Experian directly. We asked for her contact information to report it. Note : we can not add our number to the Do Not Call List as it is an active Business Line. Her information is as follows : Name : XXXX XXXX XXXX : XXXX Company : XXXX XXXX XXXX XXXX ID # : XXXX
Frequently Asked Questions
What is Complaint #7645595 about?
Complaint #7645595 was filed against Experian Information Solutions INC. regarding Credit reporting or other personal consumer reports specifically about Credit monitoring or identity theft protection services. It was received by the CFPB on 2023-10-04T12:00:00-05:00.
How did Experian Information Solutions INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Experian Information Solutions INC.?
Yes, visit the Experian Information Solutions INC. company profile at readthecomplaint.com/company/experian-information-solutions-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.