Checking or savings account -- Problem with a lender or other company charging your account -- Complaint #7636227
Complaint Overview
Complaint ID: 7636227
Company: Fiserv Finxact Core
Product: Checking or savings account
Sub-Product: Checking account
Issue: Problem with a lender or other company charging your account
Sub-Issue: Transaction was not authorized
State: California
ZIP Code: 92116
Date Received: 2023-10-03T12:00:00-05:00
Date Sent to Company: 2023-10-03T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I asked why they were charging me for the transactions and requested a refund. The company known as Fiserv uses XXXX XXXX XXXX XXXX They charged me maintenance fees but also charged me PCI compliance fees just for using their platform. At minimum, the PCI compliance should be on the merchant, but somehow it was on me to pay these fees and ensure compliance. The original company, XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Clover Connect XXXX XXXX as a merchant to process transactions. They charged me since XX/XX/ just by having an open account. XXXX also did not assign an account manager or help with sales as they promised at the beginning of the contract. Perhaps, sales would have offset the fees from XXXX. is not like XXXX, XXXX, XXXX, or many others that do not charge a fee UNLESS a transaction is executed. All in all, they charged over {$600.00} fees without any transactions or sales on my account. Some of these charges were blinding and caused overdraft fees on my Business Checking Account. I added screenshots of what occurred and some correspondence between me and the company. The Merchant account XXXX is XXXX and XXXX XXXX is XXXX XXXX XXXX through XXXX which is a part of Clover Connect and Fiserv.
Frequently Asked Questions
What is Complaint #7636227 about?
Complaint #7636227 was filed against Fiserv Finxact Core regarding Checking or savings account specifically about Problem with a lender or other company charging your account. It was received by the CFPB on 2023-10-03T12:00:00-05:00.
How did Fiserv Finxact Core respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Fiserv Finxact Core?
Yes, visit the Fiserv Finxact Core company profile at readthecomplaint.com/company/fiserv-finxact-core to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.