Money transfer, virtual currency, or money service -- Fraud or scam -- Complaint #7630313

Complaint Overview

Complaint ID: 7630313

Company: Paypal Holdings, INC

Product: Money transfer, virtual currency, or money service

Sub-Product: Mobile or digital wallet

Issue: Fraud or scam

State: New York

ZIP Code: 14620

Date Received: 2023-09-30T12:00:00-05:00

Date Sent to Company: 2023-09-30T12:00:00-05:00

Company Response: Closed with explanation

Timely Response: Yes

Consumer Disputed: N/A

Submitted Via: Web

Consumer Narrative

I was trying to call XXXX Support for an issue I had with my XXXX TV account. The website came up and had a big XXXX Certified logo and the number came up on the screen just like it normally looks on the XXXX, so I called. It starts out seeming like a regular support call. It is hard to hear him due to some choppiness so he states he is going to call me back from his direct line. He does. I go through the regular questions, name, email, etc. Then they say they need to remote into my phone so they can help me trouble shoot what is going on. They asked me to download the XXXX app and they remoted into my phone. They said my validation was expired and that they need to troubleshoot an issue with my card and my account. That didnt work and they asked me to open Venmo to validate my payment method that way. Im distraught at this point, things dont seem right. I hang up and try to re-check the website I had gotten that number off of, but he keeps calling me back. I answered and was arguing with him about all of the things that had transpired so far and he said, weve frozen your Venmo account so nothing will actually come out. This is just a way to validate your payment. He kind of talks me down and then proceeds to ask me to send multiple payments to 4 different accounts. And when a pop up came up saying insufficient funds I finally just hung up. Deleted the anydesk app. Contacted Venmo immediately, which was extremely difficult. I couldnt get through to anyone and had to send a message through the contact portion of their site where I reported the payments and told them what happened. There was no way for me to cancel or stop the payment in the Venmo app, I did look and try. They tried calling me back many times after I had hung up and was trying to contact Venmo. So I blocked all 3 numbers they were using. XXXX the number I initially called from the website. XXXX his direct line XXXX another line The Venmo accounts were XXXX for {$250.00} on XX/XX/23, payment to - XXXX for {$240.00} on XX/XX/23, payment to - XXXX for {$240.00} on XX/XX/23 and payment to - XXXX for {$240.00} on XX/XX/23. I also contacted my bank and locked down my bank account and card and told them what happened. They said no money would be able to be taken out of my bank account. They opened up a new bank account and moved my remaining funds into the new account. Ordered a new debit card. I deleted my Venmo account later that night I have put a freeze on my XXXX report, so far. Ive reported this to the Federal Trade Commission as well.

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This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.

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