Credit card -- Problem when making payments -- Complaint #7610373
Complaint Overview
Complaint ID: 7610373
Company: Capital One Financial Corporation
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem when making payments
Sub-Issue: Problem during payment process
State: North Carolina
ZIP Code: 278XX
Date Received: 2023-09-26T12:00:00-05:00
Date Sent to Company: 2023-09-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have been trying to make payments on my capital one credit card. On the following dates XX/XX/2023 XX/XX/2023 XX/XX/2023 XX/XX/2023 XX/XX/2023 XX/XX/2023 Not one of these payments have went through. The account number and routing number are correct. I have tried over and over to pay these bills and now my account is closed and due to this activity my credit score have been affected tremendously. Very disappointed with Capital One. This has ruined a future for me trying to provide my family with their very first home.
Frequently Asked Questions
What is Complaint #7610373 about?
Complaint #7610373 was filed against Capital One Financial Corporation regarding Credit card specifically about Problem when making payments. It was received by the CFPB on 2023-09-26T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.