Vehicle loan or lease -- Getting a loan or lease -- Complaint #7610010
Complaint Overview
Complaint ID: 7610010
Company: Carvana Group, LLC
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Getting a loan or lease
Sub-Issue: Confusing or misleading advertising or marketing
State: North Carolina
ZIP Code: 28269
Date Received: 2023-09-26T12:00:00-05:00
Date Sent to Company: 2023-09-26T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Carvana is advertising high down payment with vehicle financing. According to the law 15usc1662 there are to be no advertisements of down payment which a credit transaction.
Frequently Asked Questions
What is Complaint #7610010 about?
Complaint #7610010 was filed against Carvana Group, LLC regarding Vehicle loan or lease specifically about Getting a loan or lease. It was received by the CFPB on 2023-09-26T12:00:00-05:00.
How did Carvana Group, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Carvana Group, LLC?
Yes, visit the Carvana Group, LLC company profile at readthecomplaint.com/company/carvana-group-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.