Credit reporting or other personal consumer reports -- Incorrect information on your report -- Complaint #7606396
Complaint Overview
Complaint ID: 7606396
Company: Nelnet, INC.
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Incorrect information on your report
Sub-Issue: Account information incorrect
State: California
ZIP Code: 90024
Date Received: 2023-09-25T12:00:00-05:00
Date Sent to Company: 2023-09-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I applied for a student loan but did not end up attending the school and the loan has been returned in its entirety with nothing furthered owed. Nelnet was first loan servicer and transferred the loan to XXXX who returned the funds that had been disbursed. Nelnet continues to report that I owe them XXXX despite having transferred the loan to another servicer who then returned the funds. How do I compel Nelnet to update their report to reflect loan status? Thank you XXXX XXXX
Frequently Asked Questions
What is Complaint #7606396 about?
Complaint #7606396 was filed against Nelnet, INC. regarding Credit reporting or other personal consumer reports specifically about Incorrect information on your report. It was received by the CFPB on 2023-09-25T12:00:00-05:00.
How did Nelnet, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Nelnet, INC.?
Yes, visit the Nelnet, INC. company profile at readthecomplaint.com/company/nelnet-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.