Credit card -- Problem with a purchase shown on your statement -- Complaint #7604111
Complaint Overview
Complaint ID: 7604111
Company: Upgrade, INC.
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Texas
ZIP Code: XXXXX
Date Received: 2023-09-25T12:00:00-05:00
Date Sent to Company: 2023-09-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
My upgrade card sent to XXXX {$3800.00} on XX/XX/22 and I never received this card. Upgrade will not dispute the charge since it's past 60 days. I thought the payments were going towards my other loans with Upgrade, I have no notification of this card being used until I saw flags for transactions last night. I did file with Upgrade that i never received this card.
Frequently Asked Questions
What is Complaint #7604111 about?
Complaint #7604111 was filed against Upgrade, INC. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-09-25T12:00:00-05:00.
How did Upgrade, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Upgrade, INC.?
Yes, visit the Upgrade, INC. company profile at readthecomplaint.com/company/upgrade-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.