Checking or savings account -- Managing an account -- Complaint #7603828
Complaint Overview
Complaint ID: 7603828
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem making or receiving payments
State: Virginia
ZIP Code: 20148
Date Received: 2023-09-25T12:00:00-05:00
Date Sent to Company: 2023-09-25T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have a checking account with Wells Fargo and use their bill payment service. They mailed a bill payment to XXXXXXXX XXXX for my mortgage loan. I had fully paid off the mortgage loan I had with XXXX by the time they received the check from Wels Fargo and they told me that they never cashed this check and that they returned it. Wells Fargo keeps claiming that XXXX cashed the check. When I provided XXXX the proof of payment from Wells Fargo, they did further research and told me that XXXX did return the check and that XXXX, which Wells Fargo uses for their bill payment service cashed the check. Wells Fargo is still insisting on additional information from XXXX. I clearly told them to reach out to XXXX but they haven't done that. I also told them to look at the check that was cashed and that in the endorsement section, it looks like it was cashed to a Wells Fargo account. Wells Fargo still hasn't done anything and keeps asking me to provide more information.
Frequently Asked Questions
What is Complaint #7603828 about?
Complaint #7603828 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-09-25T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.