Checking or savings account -- Managing an account -- Complaint #7598270
Complaint Overview
Complaint ID: 7598270
Company: Block, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Ohio
ZIP Code: 44312
Date Received: 2023-09-24T12:00:00-05:00
Date Sent to Company: 2023-09-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
I filed a dispute, case number XXXX on unauthorized transactions that were not made by me nor did I give permission for anyone else to make the transactions. This dispute was in regards to the following transactions : XX/XX/2023 @ XXXX XXXX for {$750.00} XX/XX/2023 @ XXXX XXXX for {$120.00} XX/XX/2023 @ XXXX XXXX for {$300.00} I previously tried to file this dispute however I was unable to through the automated system and was directed to contact customer support. However at that time cash app had an outage and was not working properly and as a result the original dispute did not go through. Upon contacting support and speaking with a representative I explained what had taken place in detail and was assured by the representative that they would work diligently to get me my money back. I explained that the transactions in questions were completed by someone I work closely with and who had access to my phone. I did not authorize the use of my phone to anyone nor did I authorize anyone to make the transactions in question nor did I make the transactions. Essentially what had happened was that this person gained access to my account and sent unauthorized payments to himself from my account. Rather than doing the right thing and return my money as promised Cash app denied my dispute in less than 24 hours stating that they found no errors in the transactions and they have as a result denied my claim. {$1400.00} was stolen from me and they just denied it saying they believed it was authorized. I explained to Cash app that under no circumstances were this transactions authorized by me but they simply don't care. I am supposed to be protected from theft and unauthorized transactions but I have now been victimized by both the person who gained access to my account and cash app. I took steps to secure my account and it still made no difference. I need my money back as I am a victim of fraud and theft. Please help me rectify this situation and get my money back.
Frequently Asked Questions
What is Complaint #7598270 about?
Complaint #7598270 was filed against Block, INC. regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-09-24T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.