Payday loan, title loan, personal loan, or advance loan -- Credit limit changed -- Complaint #7598096
Complaint Overview
Complaint ID: 7598096
Company: Upgrade, INC.
Product: Payday loan, title loan, personal loan, or advance loan
Sub-Product: Personal line of credit
Issue: Credit limit changed
State: Florida
ZIP Code: 33607
Date Received: 2023-09-24T12:00:00-05:00
Date Sent to Company: 2023-09-24T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I am writing to formally file a complaint against Upgrade , Inc., in relation to my Personal Credit Line from XXXX XXXX XXXX through Upgrade , Inc. On XXXX, I received an adverse action notice from Upgrade , Inc. stating that my credit line was no longer eligible for new draws. The reasons provided were : Serious delinquency, and public record or collection filed Proportion of balances to credit limits on bank/national revolving or other revolving accounts is too high Proportion of loan balances to loan amounts is too high Number of accounts with delinquency It is crucial to note that these items have since been deleted from my credit file after filing complaints numbered " XXXX, XXXX, XXXX, XXXX, XXXX, XXXX, '' and more. Despite this, Upgrade has not reversed their adverse action. Violation of 15 U.S. Code 1691 - Scope of Prohibition and Discriminatory Activities This action by Upgrade , Inc., is discriminatory as outlined in 15 U.S. Code 1691. The adverse action was based on items that have been removed from my credit file. This means that the reasons for reducing my credit line are no longer applicable, but the action has not been reversed. Violation of 15 U.S. Code 1681m - Requirements on Users of Consumer Reports Additionally, I cite a violation of 15 U.S. Code 1681m, which states that the user of credit information must disclose the nature of the information leading to adverse action. While Upgrade , Inc., did provide initial reasons, they have failed to rectify their adverse action after the mentioned items were deleted from my credit report.
Frequently Asked Questions
What is Complaint #7598096 about?
Complaint #7598096 was filed against Upgrade, INC. regarding Payday loan, title loan, personal loan, or advance loan specifically about Credit limit changed. It was received by the CFPB on 2023-09-24T12:00:00-05:00.
How did Upgrade, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Payday loan, title loan, personal loan, or advance loan) and describe your issue in detail.
Can I see other complaints against Upgrade, INC.?
Yes, visit the Upgrade, INC. company profile at readthecomplaint.com/company/upgrade-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.