Checking or savings account -- Closing an account -- Complaint #7593193
Complaint Overview
Complaint ID: 7593193
Company: Betterment LLC
Product: Checking or savings account
Sub-Product: Other banking product or service
Issue: Closing an account
Sub-Issue: Funds not received from closed account
State: Texas
ZIP Code: 75013
Date Received: 2023-09-22T12:00:00-05:00
Date Sent to Company: 2023-10-16T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I rolled over my IRA from Betterment account number XXXX, and I sent it to XXXX. Betterment charged me {$75.00} to do that, and they did not disclose this brand new policy of charging as of XXXX nor did they tell me about the charge when I initiated the rollover.
Frequently Asked Questions
What is Complaint #7593193 about?
Complaint #7593193 was filed against Betterment LLC regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2023-09-22T12:00:00-05:00.
How did Betterment LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Betterment LLC?
Yes, visit the Betterment LLC company profile at readthecomplaint.com/company/betterment-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.