Prepaid card -- Advertising -- Complaint #7574424
Complaint Overview
Complaint ID: 7574424
Company: Block, INC.
Product: Prepaid card
Sub-Product: General-purpose prepaid card
Issue: Advertising
Sub-Issue: Confusing or misleading advertising about the card
State: North Carolina
ZIP Code: 275XX
Date Received: 2023-09-19T12:00:00-05:00
Date Sent to Company: 2023-09-19T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Cash app offered a XXXX card with a XXXX theme. I did see it available for me to purchase on XXXX. I did make the purchase and got the card 10 days later. When I went to activate the card I got an error, I did contact cash app. So apparently since it was out of stock on the XXXX the card was deactivated, yet I was charged for the card on the XXXX. The card was sent deactivated en route and was not notified by cash app
Frequently Asked Questions
What is Complaint #7574424 about?
Complaint #7574424 was filed against Block, INC. regarding Prepaid card specifically about Advertising. It was received by the CFPB on 2023-09-19T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Prepaid card) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.