Checking or savings account -- Opening an account -- Complaint #7568493
Complaint Overview
Complaint ID: 7568493
Company: Block, INC.
Product: Checking or savings account
Sub-Product: Checking account
Issue: Opening an account
Sub-Issue: Account opened without my consent or knowledge
State: California
ZIP Code: 90024
Date Received: 2023-09-18T12:00:00-05:00
Date Sent to Company: 2023-09-18T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I recently learned that someone opened a savings and checking account in my name, along with a credit card. I only found out when I got an email from Square XXXX congratulating me on my new account. A subsequent email indicated that my email address was being changed to another email address - and that I should contact them if I didn't make this request. I contacted them as soon as I saw the email to stop the account and report it as fraudulent. Square XXXX never checked with the XXXX credit agencies, all of which have a freeze in place. I filed a police report, and then a complaint with the Better Business Bureau. The response from XXXX ( through XXXX ) is that they can not talk to me directly ; they can only speak to law enforcement. This is insane. I have tried twice now to get them to explain to me what happened and they are refusing. Something is not right here and I need to find out what it is so it doesn't happen to someone else.
Frequently Asked Questions
What is Complaint #7568493 about?
Complaint #7568493 was filed against Block, INC. regarding Checking or savings account specifically about Opening an account. It was received by the CFPB on 2023-09-18T12:00:00-05:00.
How did Block, INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Block, INC.?
Yes, visit the Block, INC. company profile at readthecomplaint.com/company/block-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.