Mortgage -- Trouble during payment process -- Complaint #7563107
Complaint Overview
Complaint ID: 7563107
Company: Mr. Cooper Group INC.
Product: Mortgage
Sub-Product: FHA mortgage
Issue: Trouble during payment process
Sub-Issue: Trying to communicate with the company to fix an issue while managing or servicing your loan
State: California
ZIP Code: 93727
Date Received: 2023-09-17T12:00:00-05:00
Date Sent to Company: 2023-10-11T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
Unlawful Placed Forced Insurance - We have contacted Mr. Cooper ( Nationstar ) multiple times to trying to clear this up, Insurance on the Home at XXXX XXXX XXXX XXXX, XXXX, XXXX XXXX has been consistently been paid in full ever since Mr. Cooper has handled the Loan, we do not or have not had Impound accounts with Mr. Cooper for Taxes or Insurance and has it has always been Paid in Full from XX/XX/XXXX thru XX/XX/XXXX and then was Paid again in Full from XX/XX/XXXX to XX/XX/XXXX. Mr. Cooper keeps telling us that the lapses of Insurance was in XX/XX/XXXX which is not true, The Insurance Company for this home been provided proof ( Insurance Multiple times ) and we kept getting calls that there was no provided proof on Insurance. My son XXXX XXXX on my behalf has spoken to Mr. Cooper Customer Service Every time the Issue came up and was told this would be resolved and the mistake would be taken care of, but the calls keep coming saying that the loan is in default and now their ( Mr. Cooper ) is processing Foreclosure on the Home. They have caused so much emotional distressed for no reason and have been harassing with constant phone calls and letters, I have had my son XXXX XXXX power of Attorney to deal with this issue and has provided proof that they have required. The next step we have is to pursue Legal Action with an Attorney,
Frequently Asked Questions
What is Complaint #7563107 about?
Complaint #7563107 was filed against Mr. Cooper Group INC. regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2023-09-17T12:00:00-05:00.
How did Mr. Cooper Group INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Mr. Cooper Group INC.?
Yes, visit the Mr. Cooper Group INC. company profile at readthecomplaint.com/company/mr-cooper-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.