Credit card -- Problem with a purchase shown on your statement -- Complaint #7562634
Complaint Overview
Complaint ID: 7562634
Company: Paypal Holdings, INC
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: California
ZIP Code: 91945
Date Received: 2023-09-17T12:00:00-05:00
Date Sent to Company: 2023-09-17T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XXXX XXXX XXXX I booked a reservation with XXXX XXXX for a trip to XXXX, XXXX. I used my XXXX credit card ( ending in XXXX ), linked to my PayPal.com account, to make the payment. However, on XX/XX/, I had to cancel the reservation, but the hotel didn't respond to my cancellation request. To resolve this, I opened a dispute with PayPal for a refund. Regrettably, PayPal closed the case in my favor but refunded only a partial amount of {$140.00} XXXXXXXX XXXX to my XXXXXXXX XXXX. The correct refund should have been {$140.00} USD, not XXXX pesos. Despite my efforts to rectify the issue with PayPal, they have refused to correct it, saying that I need to take this matter to small claims court as they are no longer going to assist me. I provided all the necessary information for the dispute and canceled the reservation within the stipulated timeframe. This situation should have been straightforward to resolve, but I find myself caught in a frustrating predicament. Original Transaction ID for the purchase of {$140.00} : XXXX Second Transaction ID for the incorrect {$7.00} refund from PayPal : XXXX
Frequently Asked Questions
What is Complaint #7562634 about?
Complaint #7562634 was filed against Paypal Holdings, INC regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-09-17T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.