Credit card -- Problem with a purchase shown on your statement -- Complaint #7561628
Complaint Overview
Complaint ID: 7561628
Company: Bread Financial Holdings, INC.
Product: Credit card
Sub-Product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: California
ZIP Code: 91766
Date Received: 2023-09-17T12:00:00-05:00
Date Sent to Company: 2023-09-17T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Last time I used my Overstock store credit card was 2 years ago for a purchase, then suddenly I got this bill that I owe them something, come to find out that it was a subscription for like a club store which I don't remember signing up, I tried to talk to customer service only to find out that the company is closing that specific credit program altogether but that still I owe them that amount, I tried to talk to them about this charge but I couldn't get a straight answer specially that my account is already closed. My problem is I don't really want to pay the initial amount they are asking because I feel that I haven't used their service. My bigger problem now is that I am receiving additional bill because I haven't paid my previous due which I am trying to resolve but couldn't because I can't get hold of someone to help me. I'm being bounced from XXXX customer service to another just because my account is showing to be closed and that the only way for me to remove this issue is just top pay up whatever they are billing me for.
Frequently Asked Questions
What is Complaint #7561628 about?
Complaint #7561628 was filed against Bread Financial Holdings, INC. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-09-17T12:00:00-05:00.
How did Bread Financial Holdings, INC. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Bread Financial Holdings, INC.?
Yes, visit the Bread Financial Holdings, INC. company profile at readthecomplaint.com/company/bread-financial-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.