Checking or savings account -- Managing an account -- Complaint #7557137
Complaint Overview
Complaint ID: 7557137
Company: BMO Bank National Association
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem accessing account
State: Colorado
ZIP Code: 80503
Date Received: 2023-09-15T12:00:00-05:00
Date Sent to Company: 2023-09-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
BMO just took over my old Bank of the West checking & savings accts. I have had for 6 years. Of course, we, as long time customers, had no choice in where our accts. were transferred to. 1 ) I am unable to sign up to online banking through the website. I was on hold with BMO for an hour and when I was finally put through to a CSR he was of absolutely no help. 2 ) Today I went back to the phone online app. that I was able to download ( as that was the only other option I had to access my accounts ). I had major problems changing my password and then logging back in. After 1 hour I straightened that out only for my accounts to be " hidden '' on the app. I followed the directions to change preferences to show my accts and it just keeps directing me back to preferences so I still can not see my accounts. Again, I call CSR and again I am given no solution. These BMO csr 's have no idea what they are doing, I can not even understand what they are saying as of course they are foreign so the huge rich banks can save money and sacrifice any sort of professional assistance for their long time customers. I requested a supervisor and the CSR would not put me through. I went online trying to find a corporate contact number, email, anything and there is no support option except for the number I have repeatedly called for assistance, with no help. I need help getting access to my accounts!
Frequently Asked Questions
What is Complaint #7557137 about?
Complaint #7557137 was filed against BMO Bank National Association regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-09-15T12:00:00-05:00.
How did BMO Bank National Association respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against BMO Bank National Association?
Yes, visit the BMO Bank National Association company profile at readthecomplaint.com/company/bmo-bank-national-association to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.