Mortgage -- Trouble during payment process -- Complaint #7557128
Complaint Overview
Complaint ID: 7557128
Company: Mr. Cooper Group INC.
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Payment process
State: West Virginia
ZIP Code: 249XX
Date Received: 2023-09-15T12:00:00-05:00
Date Sent to Company: 2023-09-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
Haaqve spoken with four different reps at the XXXX XXXX, Mr. Cooper. XX/XX/XXXX payment of {$350.00} made to be applied to XXXX Mortgage XX/XX/XXXX payment of {$310.00} made to be applied to XXXX Mortgage XX/XX/XXXX {$40.00} made to finish XXXX mortgage. All payments are applied. They never applied for the XXXX mortgage. I made a payment of {$700.00} on XX/XX/XXXX. This was applied to the XXXX Mortgage when it should have been applied to the XXXX mortgage payment and made a payment on XX/XX/XXXX for {$700.00}. This should have been the XXXX payment applied to XXXX. I Have spoken several times to reps to resolve this. They keep reporting to the credit bureau even though no payments have been missed. They keep telling me each time they are escalating the issue. It's been 90 days, and it's still not resolved with looking at another late fee added to my account. When they call me they claim they don't see anything unapplied, but when I initiate the call to try to get resolved, they see the " paper trail '' Each rep tries to tell me that it was applied to another date which it was not because of the trail I have proving it.
Frequently Asked Questions
What is Complaint #7557128 about?
Complaint #7557128 was filed against Mr. Cooper Group INC. regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2023-09-15T12:00:00-05:00.
How did Mr. Cooper Group INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Mr. Cooper Group INC.?
Yes, visit the Mr. Cooper Group INC. company profile at readthecomplaint.com/company/mr-cooper-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.