Mortgage -- Applying for a mortgage or refinancing an existing mortgage -- Complaint #7557104
Complaint Overview
Complaint ID: 7557104
Company: Shellpoint Partners, LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Applying for a mortgage or refinancing an existing mortgage
Sub-Issue: Delays in the application process
State: Florida
ZIP Code: 33611
Date Received: 2023-09-15T12:00:00-05:00
Date Sent to Company: 2023-09-15T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American, Servicemember
Consumer Narrative
XXXX XXXX XXXX, XXXX XXXX XXXX XXXX. XXXXXXXX XXXX XXXXXXXX Fax XXXX XXXX Cell XXXX XXXX XXXX XXXX Re : Complaint XXXX XXXX, XXXX. XXXX XXXX and XXXX XXXX XXXX XXXX. XXXX Property ; XXXX XXXX XXXXXXXX XXXX XXXX XXXXXXXX XXXX XXXXXXXX XXXX On behalf of my clients, XXXX XXXX XXXX and XXXX XXXX, I would like to file a complaint against Newrez, LLC. * My wife and I have been customers of Newrez, for over four years, they hold a mortgage on one of our properties, a condominium located in XXXX XXXXXXXX XXXX We entered into a contract to purchase another condo in felt that as we had a track record with Newrez, they would be a good Mortgage company to apply to for our mortgage on the property we contracted to purchase. We signed a contract to purchase the property on XX/XX/2023, with a closing date for cash on XX/XX/2023. We contacted Newrez and applied a few days later. We sent them a copy of the contract and they were well aware of the closing parameters. We understood that they would be able to process a loan in 30 days, which would have been before XX/XX/XXXX, and Newrez to settle with us would have given us a margin of time to close on XX/XX/2023. Our application was for a 20 % cash down and a mortgage for 80 %. Newrez processed our account under the name of XXXX XXXX XXXX, and XXXX XXXX XXXX. XXXX XXXX application was not acted on because of his age ( 81 years ), but XXXX XXXX received a tentative approval on XX/XX/2023. She was told the mortgage would have to be in her name only. It is my belief, and I am filing this complaint because, the company turned me down because of my age which is XXXX. ___________________ Newrez continue to ask for many documentations, sometimes the same request was made after we complied, two or three more times and for the same documents. We were always told that they just needed a few more days. Our closing came and went and because they did not approve or disapprove our loan application, we lost our basic deposit of {$5000.00}. We also lost another XXXX XXXX for appraisals and application to the condominium association. I made a demand to Newrez, to settle with us for {$6000.00}. It was never addressed. We never received a rejection or approval of our application. I believe that we were discriminated against because of my age and that they did not comply with their own in-house review of our application in a timely manner. We believe that they were stalling the loan. The loan processor we dealt with was XXXX XXXX ( contact information : XXXX XXXX XXXX XXXX XXXX XXXX XXXX Phone XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX Address XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX, XXXXXXXX XXXX XXXX ). I am interested in pursuing this complaint for my wife and my self, also as the executive director of a large pro bono law firm that provides legal services to those who can not afford an attorney. If this mortgage company will treat people like my self and my wife, XXXX XXXX XXXX XXXX XXXX how are they treating the average American. My agency has defended a number of suits against Newrez and Shellpoint, their sister mortgage service company, and we have a very good track record defending folks against these corporations. If you need any documentation will be happy to provide them, I have a complete file of all emails and documents that were involved in this transaction. Be Safe and God Bless, XXXX XXXXXXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXX XXXXXXXX
Frequently Asked Questions
What is Complaint #7557104 about?
Complaint #7557104 was filed against Shellpoint Partners, LLC regarding Mortgage specifically about Applying for a mortgage or refinancing an existing mortgage. It was received by the CFPB on 2023-09-15T12:00:00-05:00.
How did Shellpoint Partners, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Shellpoint Partners, LLC?
Yes, visit the Shellpoint Partners, LLC company profile at readthecomplaint.com/company/shellpoint-partners-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.