Credit card -- Trouble using your card -- Complaint #7524999
Complaint Overview
Complaint ID: 7524999
Company: Capital One Financial Corporation
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Trouble using your card
Sub-Issue: Can't use card to make purchases
State: California
ZIP Code: XXXXX
Date Received: 2023-09-09T12:00:00-05:00
Date Sent to Company: 2023-09-09T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I made a {$700.00} payment to my account on XX/XX/XXXX via XXXX. I received a notification on XX/XX/XXXX that the payment had posted to my account. I tried to make an {$16.00} purchase and was denied so I contacted Capital One. I was told that even though my payment had posted on the 8th my funds were being withheld until XX/XX/2023 which is bizarre because I have never had returned payment to Capital One. The FIRST gentleman I spoke to agreed to call my bank and verify that the payment cleared to release the funds. XXXX was closed at XXXX PST so he was unable to complete the verification. I called back at XXXX on Saturday and spoke to XXXX who told me completely different information that no such verification process exists and that my payment was on hold because I had several declined purchases. Well XXXX they were declined my money was on hold. Irate I asked to speak to a manager, XXXX gets on the phone and she has a COMPLETELY different answer to the last 2 gentleman. She said she has no idea why the payment was put on hold. Capital One does this to make sure that their funds clear. Its " 2023 this was an XXXX transaction not a paper check. The funds not only cleared the next day Capital One sent me a notification that the payment posted to my account. I am lived because Capital One has improperly held my payment after they have already received the money. There was no notification WRITTEN or VIA TEXT that my funds would be unavailable I had to call in to find out. What if it was an emergency?
Frequently Asked Questions
What is Complaint #7524999 about?
Complaint #7524999 was filed against Capital One Financial Corporation regarding Credit card specifically about Trouble using your card. It was received by the CFPB on 2023-09-09T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.