Checking or savings account -- Managing an account -- Complaint #7511464
Complaint Overview
Complaint ID: 7511464
Company: Sunlight Financial LLC
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Problem using a debit or ATM card
State: Michigan
ZIP Code: 49508
Date Received: 2023-09-06T12:00:00-05:00
Date Sent to Company: 2023-09-06T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Older American
Consumer Narrative
After applying for a bridging loan with Sunlight Financial for Eerie Home roofing, making a debit payment for it, and unfreezing my credit for XXXX and XXXX with which we secured a LOC, attempts were made to take funds from my XXXX XXXX checking and two savings accounts. I spotted it and contacted the bank which froze all original accounts and denied the attempts. I opened new checking and XXXX savings accounts. with XXXX. I contacted XXXX XXXX regarding a closed account since the withdrawal/payment attempts were noted as XXXX XXXX online. They reported no activity from the CO savings account or use of my SS number and removed the XXXX XXXX connection I had used to deposit savings. I contacted XXXX XXXX whose salesman had taken personal info and originated unfreezing of my XXXX and XXXX credit. They denied involvement of any pervious such incidents with their contracts. On the day I was flying to XXXX, my XXXX XXXX XXXX XXXX XXXX had a swiped charge at XXXX. I contacted XXXX they permanently credited the amount, froze the old account, and are sending me a new credit card. I have created new User names and passwords on my various on-line payment accounts. I believe I have been hacked.
Frequently Asked Questions
What is Complaint #7511464 about?
Complaint #7511464 was filed against Sunlight Financial LLC regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-09-06T12:00:00-05:00.
How did Sunlight Financial LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Sunlight Financial LLC?
Yes, visit the Sunlight Financial LLC company profile at readthecomplaint.com/company/sunlight-financial-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.