Checking or savings account -- Managing an account -- Complaint #7504912
Complaint Overview
Complaint ID: 7504912
Company: Navy Federal Credit Union
Product: Checking or savings account
Sub-Product: Checking account
Issue: Managing an account
Sub-Issue: Funds not handled or disbursed as instructed
State: Virginia
ZIP Code: 23669
Date Received: 2023-09-05T12:00:00-05:00
Date Sent to Company: 2023-09-05T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On XX/XX/XXXX, XXXX XXXX XXXX issued check # XXXX to XXXX XXXX for " XXXX '' written as " XXXX & XXXX/XXXX '' for an employee bonus, with the check being written from my business checking account. On XX/XX/XXXX, when my accountant was closing out my books in preparation for the XXXX Tax season, and noticed funds did not add up. After reviewing all checks, it was found that check # XXXX issues to XXXX XXXX had been altered by {$900.00}. I reached out to my bank, XXXX XXXX at XXXX Settlers XXXX XXXX, XXXX, VA XXXX, and asked for a copy of the deposit for the check and found that the amount on check # XXXX was changed to " XXXX '' and the written amount was changed to " XXXX XXXX & XXXX/XXXX ''. The check was deposited through " edeposits '' with Navy Federal Credit Union at XXXX, XXXX XXXX, XXXX VA XXXX on XX/XX/XXXXXXXX at XXXX. The deposit slip has the employees written name on the back of the check and his signature below it. My bank told me to " Here you go! I would suggest you file a police report or check with Navy Fed '', so I filed a police report sometime around XXXX of XXXX when I had time to catch up on all administrative tasks I was behind on. I am still waiting to hear back from the police report. On XX/XX/XXXX, I contacted Navy Federal Credit Union 's customer service, explained the situation, and was told my bank needed to issue a " hold harmless '' letter to Navy Federal for them to be willing to investigate it. It appears like this is something my bank may not be willing to do, and without it, Navy Federal said they can not look into it. I have copies of the check deposited, the carbon copy, the police report, the emails, and proof he altered it and signed/deposited it.
Frequently Asked Questions
What is Complaint #7504912 about?
Complaint #7504912 was filed against Navy Federal Credit Union regarding Checking or savings account specifically about Managing an account. It was received by the CFPB on 2023-09-05T12:00:00-05:00.
How did Navy Federal Credit Union respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Navy Federal Credit Union?
Yes, visit the Navy Federal Credit Union company profile at readthecomplaint.com/company/navy-federal-credit-union to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.