Mortgage -- Trouble during payment process -- Complaint #7504756
Complaint Overview
Complaint ID: 7504756
Company: Loancare, LLC
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Trying to communicate with the company to fix an issue while managing or servicing your loan
State: California
ZIP Code: 93907
Date Received: 2023-09-05T12:00:00-05:00
Date Sent to Company: 2023-09-27T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Outstanding principal balance XXXX $ Taxable value of property : land XXXX $ home XXXX $ XX/XX/XXXX : loan company sent letter to uncorrect address instead to me ( succesor of loan ), altough I'm registerd online with address and email stating : - homeinsurance returned because reinsurance of it is not rated B+ or more - various points related coverage - I have to comply with all points within 30 days - I should contact my insurance XXXX XXXX person of wrong address mailed letter to me XX/XX/XXXX called my homeinsurace and explained matter. Homeinsurance advised me to contact loan company and ask what they require XX/XX/XXXX. XXXX called loan company and asked for advise. Stating also that outstanding loan would even cover taxed land value in case of any loss of homevalue due to fire etc. Loan company was not willing to explain anything. Asking me simply to go online and look for other insurance. XXXX XXXX I'm unable to find insurance and do not know what to do > homeinsurance was in place since house was bought XXXX and got never rejected > insurance and morgage payments are all up to date
Frequently Asked Questions
What is Complaint #7504756 about?
Complaint #7504756 was filed against Loancare, LLC regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2023-09-05T12:00:00-05:00.
How did Loancare, LLC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Loancare, LLC?
Yes, visit the Loancare, LLC company profile at readthecomplaint.com/company/loancare-llc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.