Vehicle loan or lease -- Problem with a company's investigation into an existing problem -- Complaint #7492527
Complaint Overview
Complaint ID: 7492527
Company: Ally Financial INC.
Product: Vehicle loan or lease
Sub-Product: Loan
Issue: Problem with a company's investigation into an existing problem
Sub-Issue: Problem with personal statement of dispute
State: North Carolina
ZIP Code: 28269
Date Received: 2023-09-02T12:00:00-05:00
Date Sent to Company: 2023-09-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I contacted Ally Financial on XX/XX/XXXX once I realized getting the full payment of {$1100.00} in prior to the 30day was going to be difficult. After going through all the necessary steps with Ally, I was advised by the rep that I was approved for a deferral and my payment will be extended. I had 10 days from XX/XX/XXXX to make a payment of {$710.00} to finalize the extension. I made this payment on XXXX within the 10days. At no point was I advised that a late payment submission to the credit bureau will still be made if paid after the 30days from XX/XX/XXXX. Again, it was stated my payment was extended. If the payment still needed to be submitted prior to end month, then this should have been made clear to me at the time of the deferral call. I would have tried everything to get that {$710.00} in prior to XX/XX/XXXX. Even in the agreement document with Ally, this information is not clearly provided. My credit score has been grossly impacted negatively. Clear information regarding payment to avoid credit hit should have been apart of the deferral conversation and agreement. Advising a customer the payment is extended and still submitting a late payment to their credit report is counterintuitive. Being head of household mother of XXXX children this has a major negative impact.
Frequently Asked Questions
What is Complaint #7492527 about?
Complaint #7492527 was filed against Ally Financial INC. regarding Vehicle loan or lease specifically about Problem with a company's investigation into an existing problem. It was received by the CFPB on 2023-09-02T12:00:00-05:00.
How did Ally Financial INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Vehicle loan or lease) and describe your issue in detail.
Can I see other complaints against Ally Financial INC.?
Yes, visit the Ally Financial INC. company profile at readthecomplaint.com/company/ally-financial-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.