Credit card -- Other features, terms, or problems -- Complaint #7492307
Complaint Overview
Complaint ID: 7492307
Company: Capital One Financial Corporation
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Problem with customer service
State: Iowa
ZIP Code: 52240
Date Received: 2023-09-02T12:00:00-05:00
Date Sent to Company: 2023-09-02T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Capital One XXXX Who I have been a customer with for 10yrs or more decided to freeze my card due to suspicious behavior. They have given me the run-around in my NUMEROUS ( 5 ) attempts to resolve the problem. I no longer afford my own internet and they would not accept the phone I was wanting to use to receive their confirmation # 's. I also changed my address to much issue with the USPO, now resolved ; and they refused to accept my notices of change of address. I have continued to pay off the card, which they have accepted to no avail of a resolution. I even went and made copies of my IA drivers license and sent it with the confirmation code given to me by them. They confirmed receipt but refuse to talk to me as the card owner and tell me what the problem is even about. " the card is smudgy '' They have even recently charged me interest on a paid in full account and refuse to tell me why. I have tried everything in my power and feel harrassed and disrespected by them all in the name of " protecting '' the very person they are in a contractural agreement with. This has taken up hours of my time and I am still unable to resolve this. I dont feel sending my ID in the mail is an option.
Frequently Asked Questions
What is Complaint #7492307 about?
Complaint #7492307 was filed against Capital One Financial Corporation regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2023-09-02T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.