Credit reporting or other personal consumer reports -- Unable to get your credit report or credit score -- Complaint #7492117
Complaint Overview
Complaint ID: 7492117
Company: Capital One Financial Corporation
Product: Credit reporting or other personal consumer reports
Sub-Product: Credit reporting
Issue: Unable to get your credit report or credit score
Sub-Issue: Other problem getting your report or credit score
State: Pennsylvania
ZIP Code: 19120
Date Received: 2023-09-02T12:00:00-05:00
Date Sent to Company: 2023-09-02T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
In XX/XX/XXXX I had became an authorized user on a capital one account my score was XXXX XXXX in XX/XX/XXXX my score drop XXXX points and it say that the score drop due to me being removed from a capital one account for 5 months I been trying to get this issue resolved my other XXXX credit reports are reporting fine from capital one and credit one XXXX is not showing anything and is saying I was removed from capital one which is incorrect from XX/XX/XXXX to XX/XX/XXXX im still an active capital one member for my own account as well as the account that XXXX listed on as an account XXXX with full access
Frequently Asked Questions
What is Complaint #7492117 about?
Complaint #7492117 was filed against Capital One Financial Corporation regarding Credit reporting or other personal consumer reports specifically about Unable to get your credit report or credit score. It was received by the CFPB on 2023-09-02T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit reporting or other personal consumer reports) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.