Checking or savings account -- Closing an account -- Complaint #7489826
Complaint Overview
Complaint ID: 7489826
Company: Wells Fargo & Company
Product: Checking or savings account
Sub-Product: Checking account
Issue: Closing an account
Sub-Issue: Company closed your account
State: Connecticut
ZIP Code: 06511
Date Received: 2023-09-01T12:00:00-05:00
Date Sent to Company: 2023-09-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
On the end of XXXX of XXXX, I XXXX XXXX went into my XXXX XXXXXXXX XXXX Wells Fargo branch to inquire on why all my accounts were frozen. I met with supervisor after waiting hours. She ( XXXX XXXX ) was very rude and said that my accounts were going to be closed due to me depositing a third party check. I attempted to explain that I wasn't aware that I couldn't deposit a check written from my company to non profit organization of amount {$200.00}. I ended paying cash and figure i can deposit check into my checking account. Her replied was that since I've been with bank for less than a year, I was not considered priority ( even though I had over an XXXX in my wellsfargo account ) She also stated that unfortunately all my account ( 3 Accounts total of XXXX ) needed to be closed out immediately. I became very apologetic and devastated because that was my primary account and all of my bills were set for auto pay with well fargo accounts. She stated that they couldn't do anything for me and I would need to withdrawl all my money and open up an account elsewhere. She also stated that as of XX/XX/2023 all of my accounts would be closed permanently and I would no longer have online access.
Frequently Asked Questions
What is Complaint #7489826 about?
Complaint #7489826 was filed against Wells Fargo & Company regarding Checking or savings account specifically about Closing an account. It was received by the CFPB on 2023-09-01T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Checking or savings account) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.