Mortgage -- Trouble during payment process -- Complaint #7489513
Complaint Overview
Complaint ID: 7489513
Company: Wells Fargo & Company
Product: Mortgage
Sub-Product: Conventional home mortgage
Issue: Trouble during payment process
Sub-Issue: Payment process
State: Missouri
ZIP Code: 63137
Date Received: 2023-09-01T12:00:00-05:00
Date Sent to Company: 2023-09-01T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Tags: Servicemember
Consumer Narrative
On XX/XX/XXXX, I sent Wells Fargo Mortgage two separate checks from my credit union. Each check was for the amount of {$900.00}. I put instructions on both checks to have one check be applied for my XX/XX/XXXX payment and the other check to be applied to my XX/XX/XXXX payment. Apparently my instructions were ignored and one of the checks was applied to my principal only, which I didn't authorize. Due to them not following my instructions, my account is now showing one month behind and they have been charging me late fees. I called their customer service department twice on XX/XX/XXXX to explain the error. I told them I did not authorize them to make the principal only payment and that I wanted the payment corrected in order to get my account back to being paid on time and I want all the late payment charges removed. The customer service rep refused and stated she couldn't correct anything past 90 days. Due to their error in not following my instructions, I want the {$900.00} to NOT be applied to the principal ( I didn't authorize that ) and I want it to be applied as a regular payment as I instructed. I also want all the late charges removed and for my account to be shown as up to date. The payment I made on XX/XX/XXXX should have been applied to my XX/XX/XXXX payment.
Frequently Asked Questions
What is Complaint #7489513 about?
Complaint #7489513 was filed against Wells Fargo & Company regarding Mortgage specifically about Trouble during payment process. It was received by the CFPB on 2023-09-01T12:00:00-05:00.
How did Wells Fargo & Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Mortgage) and describe your issue in detail.
Can I see other complaints against Wells Fargo & Company?
Yes, visit the Wells Fargo & Company company profile at readthecomplaint.com/company/wells-fargo-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.