Credit card -- Problem with a purchase shown on your statement -- Complaint #7484954
Complaint Overview
Complaint ID: 7484954
Company: Bread Financial Holdings, INC.
Product: Credit card
Sub-Product: Store credit card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Credit card company isn't resolving a dispute about a purchase on your statement
State: Michigan
ZIP Code: 490XX
Date Received: 2023-08-31T12:00:00-05:00
Date Sent to Company: 2023-08-31T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
When I spoke to you on the phone informed me that there was a zero fraud liability. I had nothing to worry about. Months later, youre telling me you are denying my fraud claim you have not given me any information as to why. We were not located in the city that the charges were made in. We also did not have the cards in our possession. But charges were made. If thats not considered fraud, I need you to explain to me. What exactly you consider fraud? I mean we didnt have the cards and we were not in the city that the charges were made on. We didnt give the cards to anybody else. We didnt give permission to anybody else we didnt benefit in anyway, so why would you deny our fraud dispute? Explain in details about the specific case.
Frequently Asked Questions
What is Complaint #7484954 about?
Complaint #7484954 was filed against Bread Financial Holdings, INC. regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-08-31T12:00:00-05:00.
How did Bread Financial Holdings, INC. respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Bread Financial Holdings, INC.?
Yes, visit the Bread Financial Holdings, INC. company profile at readthecomplaint.com/company/bread-financial-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.