Credit card -- Other features, terms, or problems -- Complaint #7484851
Complaint Overview
Complaint ID: 7484851
Company: American Express Company
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Other features, terms, or problems
Sub-Issue: Other problem
State: New York
ZIP Code: 11570
Date Received: 2023-08-31T12:00:00-05:00
Date Sent to Company: 2023-08-31T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I have been an American Express Platinum cardholder in good standing for nearly two decades and spend ~ $ XXXX per year on my card. Last month, I added three family members to my card as additional cardholders. This was so these family members could receive AmEx Platinum perks, such as lounge access. This was intended to be a gift to them ( so they did not know I was adding them as additional cardholders ). After adding these family members, their credit scores dropped XXXX points! I called AmEx and spoke to multiple customer service reps who told me that should not have happened because when AmEx reports to the credit agencies AmEx notates additional cardholders aren't responsible for balances. So AmEx said I, as well as the additional cardholders, needed to speak with the credit bureaus. A credit bureau that I spoke with ( who AmEx transferred me directly to ) said AmEx is wrong and that my balances are definitely applied to additional cardholders. Of note, my family members never had to approve being added to my account. So basically a primary cardholder can unilaterally -- and perhaps purposefully -- drop someone else 's XXXX XXXX by XXXX points simply by adding said person as an additional cardholder. All that I needed to submit to AmEx was name and DOB of my family members. Not even SSN. ( AmEx said additional cardholder SSNs get automatically applied if the additional cardholder already has an account with AmEx, which of course many people do. ) AmEx has told me there is nothing that can be done about the situation. Furthermore, and not as important, AmEx had told me before I added the additional cardholders that additional cardholders could not see my own balance. This was not accurate. What they can not see are my individual transactions.
Frequently Asked Questions
What is Complaint #7484851 about?
Complaint #7484851 was filed against American Express Company regarding Credit card specifically about Other features, terms, or problems. It was received by the CFPB on 2023-08-31T12:00:00-05:00.
How did American Express Company respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against American Express Company?
Yes, visit the American Express Company company profile at readthecomplaint.com/company/american-express-company to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.