Debt or credit management -- Confusing or misleading advertising or marketing -- Complaint #7479951
Complaint Overview
Complaint ID: 7479951
Company: Mr. Cooper Group INC.
Product: Debt or credit management
Sub-Product: Mortgage modification or foreclosure avoidance
Issue: Confusing or misleading advertising or marketing
State: South Carolina
ZIP Code: 29687
Date Received: 2023-08-30T12:00:00-05:00
Date Sent to Company: 2023-08-30T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
I requested a fix rate. Each time they supposedly helped me I was given an adjustable rate. During closing I was told that if I didnt sign the paperwork they would take my house and my land.
Frequently Asked Questions
What is Complaint #7479951 about?
Complaint #7479951 was filed against Mr. Cooper Group INC. regarding Debt or credit management specifically about Confusing or misleading advertising or marketing. It was received by the CFPB on 2023-08-30T12:00:00-05:00.
How did Mr. Cooper Group INC. respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Debt or credit management) and describe your issue in detail.
Can I see other complaints against Mr. Cooper Group INC.?
Yes, visit the Mr. Cooper Group INC. company profile at readthecomplaint.com/company/mr-cooper-group-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.