Credit card -- Problem with a purchase shown on your statement -- Complaint #7478502
Complaint Overview
Complaint ID: 7478502
Company: Capital One Financial Corporation
Product: Credit card
Sub-Product: General-purpose credit card or charge card
Issue: Problem with a purchase shown on your statement
Sub-Issue: Card was charged for something you did not purchase with the card
State: Texas
ZIP Code: 77494
Date Received: 2023-08-30T12:00:00-05:00
Date Sent to Company: 2023-08-30T12:00:00-05:00
Company Response: Closed with monetary relief
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
This is with reference to Case Number : XXXX filed against XXXX XXXX on Capital One Credit card. I did a free trial with XXXX XXXX and cancelled after the free trial ended, I cancelled on the day free trial ended which was XX/XX/2023. XXXX XXXX went on to charge my card on file after I had cancelled for {$69.00}. I tried contacting XXXX on the wrong charge through email and phone number but could never get through. Finally, I disputed the charge with my credit card company, and provided the cancellation email as proof that I cancelled on the day the free trial ended. To my disappointment but I was not surprised, my credit card company took sides with the merchant simple for their selfish merchant fee gain to the detriment of their customer, and refused to present my claim for a full refund of {$69.00} even when I presented the proof of cancellation via the email send by XXXX XXXX.
Frequently Asked Questions
What is Complaint #7478502 about?
Complaint #7478502 was filed against Capital One Financial Corporation regarding Credit card specifically about Problem with a purchase shown on your statement. It was received by the CFPB on 2023-08-30T12:00:00-05:00.
How did Capital One Financial Corporation respond to this complaint?
The company responded with: "Closed with monetary relief". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Credit card) and describe your issue in detail.
Can I see other complaints against Capital One Financial Corporation?
Yes, visit the Capital One Financial Corporation company profile at readthecomplaint.com/company/capital-one-financial-corporation to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.