Money transfer, virtual currency, or money service -- Other transaction problem -- Complaint #7471570
Complaint Overview
Complaint ID: 7471570
Company: Paypal Holdings, INC
Product: Money transfer, virtual currency, or money service
Sub-Product: Domestic (US) money transfer
Issue: Other transaction problem
State: California
ZIP Code: 91762
Date Received: 2023-08-29T12:00:00-05:00
Date Sent to Company: 2023-08-29T12:00:00-05:00
Company Response: Closed with explanation
Timely Response: Yes
Consumer Disputed: N/A
Submitted Via: Web
Consumer Narrative
Complaints : PayPal XXXX XXXX XXXX XXXX, XXXX XXXX, CA XXXX Hello my PayPal account PayPal ( Ref ID - XXXX UNDER EMAIL ADDRESS XXXX has been limited with a balance of {$24.00} on XXXX and holding the amount illegally. Here is the business email that was sent to me. ( We're unable to continue processing payments for this account We strive to provide our customers with seamless and user-friendly payments solutions. Unfortunately, sometimes we can't process activity for a variety of reasons, including local laws, our policies, or the policies of our partner banks and card networks. Based on the information we have today, it looks like customers were dissatisfied with activity from this business. What can I currently do with my account? Unfortunately, at this time most of your account features have been deactivated. We may hold any funds in your account for up to 120 day ( s ) to cover things like chargebacks or other financial liabilities. We'll review the account periodically to see if we can release any remaining funds sooner. We'll email you the outcome of each review. You can still view your transaction history, download account statements, or request copies of your data. ) I have no chargebacks or payment disputes on this account. Please release my remaining funds for this account as the amount is being held illegally, also XXXX cant unlink my credit card or bank information while PayPal has locked my account. Please correct this issue immediately. Thanks XXXX
Frequently Asked Questions
What is Complaint #7471570 about?
Complaint #7471570 was filed against Paypal Holdings, INC regarding Money transfer, virtual currency, or money service specifically about Other transaction problem. It was received by the CFPB on 2023-08-29T12:00:00-05:00.
How did Paypal Holdings, INC respond to this complaint?
The company responded with: "Closed with explanation". The response was timely.
What is the risk level of this complaint?
See the risk assessment section for details on this complaint's risk profile.
How do I file a similar complaint?
You can file a complaint with the CFPB at consumerfinance.gov/complaint. Select the appropriate product category (Money transfer, virtual currency, or money service) and describe your issue in detail.
Can I see other complaints against Paypal Holdings, INC?
Yes, visit the Paypal Holdings, INC company profile at readthecomplaint.com/company/paypal-holdings-inc to see all complaints, risk scores, and analysis.
Disclaimer
This analysis is AI-generated based on publicly available CFPB complaint data. It does not constitute financial or legal advice.